Privacy notice

Who we are

Care Rounds is provided by REIDWORKS.IO LTD, registered in England and Wales, company number 17217511. Our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We’re responsible for your information under UK data protection law.

If you get in touch through this website

The waitlist asks for your name, your phone number, who Care Rounds would be for and, if you like, your email address. The organisations form asks for your name, your organisation, your phone number, the type of organisation and, if you like, your work email and anything you’d like to tell us.

We use these details to reply to you and to tell you when Care Rounds has room for you. We don’t add you to a mailing list. They’re saved in our database, where our team reads them. Our team gets a notification that someone has been in touch, without your name, number or email. We keep your details for up to 12 months after we were last in touch, unless you become a client, and you can ask us to delete them sooner.

This website doesn’t use advertising or tracking cookies. Our hosting provider keeps short-lived technical logs, including IP addresses, to run the site and keep it secure.

If you use Care Rounds

Every call with Sam is recorded and written up as a transcript, and Sam reminds you of this at the start of each call. We also keep notes Sam makes so it can remember what matters to you, anything you ask our team to help with, concerns raised on a call, your contact details, when you’d like to be rung, and your agreement to take part.

We use this information to:

• ring you when you’ve asked, and remember what you’ve told Sam before
• follow up on things you ask us to help with
• let your trusted contact know when we’re worried about you, as you agreed
• check Sam is behaving properly, and improve the service

Your calls may include things about your health. We only use them to look after you and run the service, and we only hold them because you’ve explicitly agreed to it when you joined. Only our small team can see your recordings and transcripts. We never sell your information or use it for advertising.

Call recordings are deleted after 90 days. Everything else is deleted within 30 days of the beta ending, unless you carry on with Care Rounds.

If you're someone's trusted contact

A client chooses their trusted contact. We keep your name, how you know them, your mobile number and email address, and how you’d like to hear from us.

• If something seems wrong, such as a fall mentioned on a call or missed calls two days running, we’ll ring you and send a WhatsApp message or text.
• We’ll send updates about concerns and tasks our team has finished by WhatsApp, text or email, as you prefer.
• If you both want one, we’ll send a weekly round-up.

The client decides what you hear about, and you decide how. We never send recordings or transcripts, and never quote what the client said: just a short note about why we’re in touch. If you reply, our team sees your message and keeps it with the client’s record. WhatsApp messages are carried by Meta; if you’d rather not use WhatsApp, we’ll text you instead.

Companies that help us run Care Rounds

These companies handle information for us, only on our instructions and under contracts that require them to protect it.

Your information is stored in the UK and the EU. While a call is happening, the companies that connect it and process speech may handle your voice outside the UK, including in the United States. Where information leaves the UK, it’s protected by the safeguards UK data protection law requires.

Your rights

You can ask us to:

• tell you what information we hold about you, and give you a copy
• correct anything that’s wrong
• delete your information
• stop using your information, or use it only in limited ways

If you’re a client, you can stop at any time by telling Sam, telling us, or asking your trusted contact to tell us. Email hello@carerounds.care for any of these, and we’ll reply within a month.

If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes

Care Rounds will change as we learn, and so will this notice. We’ll update the date at the top, and tell clients and trusted contacts about any change that affects them.